We have thirty plants. Does managed support scale to that?

Yes, because it is designed for many small sites rather than one large one. Every plant gets the same baseline and the same point of contact; the level of monitoring and on-site attention is set per plant by volume.

Does this replace our batch plant vendor's support contract?

No. The vendor keeps supporting the controller and batching software. Managed support covers the plant network layer around it: switches, remote access, segmentation from the office network, monitoring, and coordination when a problem spans more than one vendor.

What happens when we buy another plant?

It is onboarded with the same template used for the rest of the fleet: inventory, access review, segmentation from the office network, and monitoring where volume warrants. The goal is that the acquired plant looks like the rest of the fleet within its first month.

Concrete batch plant with silos, conveyors, and a fleet of mixer trucks

Industries / Aggregates & Ready-Mix / Managed OT Support

Managed OT Services for Aggregates & Ready-Mix Plants

One number to call for every quarry, asphalt plant, and batch plant, with an SLA built around pour schedules, seasonal plants that come back every spring, and integrators who used to have the run of the network.

Discuss managed support All aggregates & ready-mix OT services About Managed OT Support

What is specific to aggregates and ready-mix

The plant has no IT person. Now it has one.

A ready-mix plant's control network is usually supported by whichever integrator installed it, on whatever terms they set, until they stop answering. Managed support puts one accountable party in front of every plant, coordinates the integrators instead of replacing them, and keeps the busiest plants batching.

01An SLA built around pour schedules: Critical for a batch plant means the plant cannot ticket or batch during its production window, which starts before dawn. The critical response target is defined against that window, and planned work is scheduled outside it.
02Seasonal and standby plants handled as a routine: Plants that shut for winter or between projects come back with stale firmware, expired credentials, and integrator access nobody remembers granting. Reactivation is a checklist run before the first load, not a surprise on the first day.
03Integrators coordinated, not bypassed: The batch plant vendor still supports the batch controller and the scale integrator still supports the scale. Potenza brokers their access, holds the record of what they changed, and is the one party that sees the whole plant network.

FAQ

Managed support questions from aggregates and ready-mix operators

Short answers. A scoping conversation covers the rest. Reach out to our team.

: Yes, because it is designed for many small sites rather than one large one. Every plant gets the same baseline and the same point of contact; the level of monitoring and on-site attention is set per plant by volume.
: No. The vendor keeps supporting the controller and batching software. Managed support covers the plant network layer around it: switches, remote access, segmentation from the office network, monitoring, and coordination when a problem spans more than one vendor.
: It is onboarded with the same template used for the rest of the fleet: inventory, access review, segmentation from the office network, and monitoring where volume warrants. The goal is that the acquired plant looks like the rest of the fleet within its first month.

Get Started

Start with the plants that pour the most

Tell us how many sites you run, which are seasonal, and which integrators and vendors currently support them. We'll return a scoped managed-support proposal.

What you'll get

Incident response with a target set against your production window
Seasonal plant reactivation checklist
Integrator and vendor access brokered and recorded
One weekly report across every site

Prefer email? helpdesk@potenzaservices.com