Industries / Mining / Managed OT Support
Managed OT Services for Mining Operations
Day-to-day OT operations for sites that are hours from the nearest engineer: remote-first response, a defined path for when the site cannot be reached, and spares planning for equipment nobody makes anymore.
What is specific to mining
Support for the site nobody can get to tonight.
Mining sites run around the clock with the smallest possible crew, and the OT engineer is usually at another site or asleep in another time zone. Managed support for mining is designed around that reality rather than around a help desk that assumes someone is on site to reboot a switch.
- 01Remote-first, with an on-site fallback that is written down
- Most OT incidents are resolved remotely against the topology of record. For the ones that are not, each site has a named local contact, a documented set of safe first actions, and a spares location, so a fast response is useful even when the fix needs hands on site.
- 02Spares and lifecycle planning for legacy gear
- When the RTU at a pump station fails, the question is whether a replacement exists anywhere. Managed support maintains a lifecycle list per site, tracks what is still obtainable, and stages critical spares before the equipment fails rather than after.
- 03One model across sites and time zones
- The same triage process, the same definition of critical, and the same weekly report at every site, whichever OEM stack it runs and whichever time zone it sits in. Corporate sees the fleet; each site sees its own.
FAQ
Managed support questions from mining operators
Short answers. A scoping conversation covers the rest. Reach out to our team.
The response clock covers Potenza's response: an engineer working the issue with whatever access exists, including the local contact by phone or radio. Time to physical repair at a remote site is planned per site, with staged spares, and is stated in the SOW rather than implied.
Yes, within limits that are documented per device. Unsupported equipment is kept stable through configuration control, segmentation, monitoring, and staged spares, and it sits on a replacement roadmap with a date.
Their remote and physical access is brokered and expired through the same governance as the OEMs, and their changes are recorded against the topology of record, so the network after the shutdown matches the documentation.
Get Started
Start with the site that worries you most
Tell us how many sites you run, which have OT staff on shift, and where legacy SCADA or RTUs are still in service. We'll return a scoped managed-support proposal.
What you'll get
- Remote-first incident response with a contracted target
- Per-site on-site fallback plan and staged spares
- Lifecycle list and replacement roadmap for legacy equipment
- Weekly activity summary per site and fleet-wide
Prefer email? helpdesk@potenzaservices.com