Managed OT Services for Mining Operations
Day-to-day OT operations for sites that are hours from the nearest engineer: remote-first response, a defined path for when the site cannot be reached, and spares planning for equipment nobody makes anymore.
What is specific to mining
Support for the site nobody can get to tonight.
Mining sites run around the clock with the smallest possible crew, and the OT engineer is usually at another site or asleep in another time zone. Managed support for mining is designed around that reality rather than around a help desk that assumes someone is on site to reboot a switch.
- Remote-first, with an on-site fallback that is written down
- Most OT incidents are resolved remotely against the topology of record. For the ones that are not, each site has a named local contact, a documented set of safe first actions, and a spares location, so the 30-minute response is useful even when the fix needs hands on site.
- Spares and lifecycle planning for legacy gear
- When the RTU at a pump station fails, the question is whether a replacement exists anywhere. Managed support maintains a lifecycle list per site, tracks what is still obtainable, and stages critical spares before the equipment fails rather than after.
- One model across sites and time zones
- The same triage process, the same definition of critical, and the same weekly report at every site, whichever OEM stack it runs and whichever time zone it sits in. Corporate sees the fleet; each site sees its own.
FAQ
Managed support questions from mining operators
Short answers. A scoping conversation covers the rest. Reach out to our team.
Get Started
Start with the site that worries you most
Tell us how many sites you run, which have OT staff on shift, and where legacy SCADA or RTUs are still in service. We'll return a scoped managed-support proposal.
What you'll get
- Remote-first incident response with a 30-minute critical SLA
- Per-site on-site fallback plan and staged spares
- Lifecycle list and replacement roadmap for legacy equipment
- Weekly activity summary per site and fleet-wide
Prefer email? helpdesk@potenzaservices.com