Does managed support replace our plant electrical and instrumentation team?

No. It extends them. Plant E&I keeps owning the process; Potenza owns the OT network layer: switches, segmentation, remote access, monitoring, and the coordination with OEMs. Escalation paths are defined in writing.

How does the 30-minute SLA work on a night shift?

Critical alerts from monitoring, or a call from the plant, start a 30-minute response clock regardless of hour. Response means a Potenza engineer is working the issue with the plant contact, with the topology of record in front of them.

Can we start with one plant?

Yes. Most fleets start with the plant that has the freshest topology assessment, run one operating model there, and extend it plant by plant on the same reporting cadence.

Cement plant with silos, conveyors, and mixer trucks

Industries / Cement / Managed OT Support

Managed OT Services for Cement Plants

Day-to-day OT operations for cement plants that run continuously: incident response, planned services timed to kiln outages, and one operating model across every plant in the fleet.

Discuss managed support All cement OT services About Managed OT Support

What is specific to cement

The workload is known. Plan for it.

Managed support for cement is not a help desk waiting for tickets. It is a scheduled operating model built around the plant calendar: the annual kiln outage, the quarterly planned services, and the incidents that an obsolete switching fleet generates in between.

Sized from a real year, not a guess: Across one multi-plant cement operation in 2025, keeping the OT networks stable took 275 support activities: 76 incidents and 199 planned services. That ratio, roughly three planned actions per incident, is what a managed model should be staffed and scheduled for.
Planned services timed to kiln outages: Switch replacements, firmware updates, and segmentation changes that touch the kiln or cooler network are scheduled into the outage window. Everything that can be done on a running plant is done between outages, so the shutdown is not spent on OT catch-up.
Vendor-coordinated patching across a concentrated fleet: In the assessed fleet three vendors accounted for roughly three-quarters of the switches. Patching and lifecycle actions are coordinated with those OEMs on a fleet-wide schedule, with Potenza holding the plan rather than each plant negotiating separately.

FAQ

Managed support questions from cement operators

Short answers. A scoping conversation covers the rest. Reach out to our team.

Get Started

Start with one plant and one outage

Tell us how many plants you run, when the next kiln outages fall, and which OEMs supply the switching fleet. We'll return a scoped managed-support proposal.

What you'll get

Incident response with a 30-minute critical SLA
Planned-services calendar aligned to kiln outages
Vendor-coordinated patching and lifecycle plan
Weekly activity summary and network performance report

Prefer email? helpdesk@potenzaservices.com